Introduction to PC Troubleshooting

Don't spend your hard-earned cash on PC repairs that you can fix yourself with a little troubleshooting knowledge. This course takes you step-by-step through typical hardware and operating system problems and gives you the skills you need to solve them as you learn to maintain and optimize a Windows PC.

6 Weeks / 24 Course Hrs

Currently Enrolling

Offered in partnership with your preferred school

ed2go

Change School

Learning method

Self-Guided

$185

No instructor. Study on your own schedule

Enroll Now

Instructor-Moderated

$170

Confirm your start date in cart

Starting April 16 | May 14

Details + Objectives

Course code: trb

Don't spend your hard-earned cash on expensive PC repairs! The vast majority of the problems people experience with their computers are completely avoidable, and most can be solved with nothing more than a few minutes of your time. Intro to PC Troubleshooting takes you step by step through the typical hardware and operating system problems encountered by technicians, teaching troubleshooting techniques to decipher any problem, and giving you the skills you need to solve them.

Once you've mastered the basics, the course launches into some of the more advanced and nasty problems that crop up in the PC, teaching you how to diagnose and fix those problems as well! Finally, Intro to PC Troubleshooting shows you how to maintain and optimize a Windows PC. So what are you waiting for? Get ready to troubleshoot and fix some PCs!

What you will learn

Learn the typical hardware and operating system problems encountered by technicians
Gain the skills you need to solve common PC problems
Learn how to diagnose and fix more advanced problems as well
Learn how to maintain and optimize a Windows PC

How you will benefit

Save time and money by learning to diagnose and troubleshoot common computer problems that you may encounter personally and professionally
Gain confidence as you learn to fix problems on your PC and business computers
Open the door to new career opportunities as the go to person for technology issues in most companies

How the course is taught

Instructor-Moderated or Self-Guided online course
6 Weeks or 3 Months access
24 course hours

Outline

This lesson starts you on the path to troubleshooting PCs like a pro. You'll first look at input devices, or how you tell the computer to do stuff. In the second part of the lesson, you'll explore the pieces that do the work inside the computer. The final section describes the output devices, where the computer communicates to you.

This lesson will take you through the troubleshooting process. It's not a guide to solving specific computer problems, but the steps explained here will enable you to tackle any computer problems you might encounter. The three main steps are identifying the problem, testing solutions, and completing the process.

This lesson introduces you to some of the basic components and tools of an operating system. First, you'll find out about the primary functions of operating systems. You'll then explore the major parts of Microsoft Windows, including the Desktop and Windows Explorer. You'll finish the lesson by learning about the most important troubleshooting tools for fixing operating systems.

This lesson leads you through the basic steps of troubleshooting an operating system, including startup, video, sound, and application errors. You'll look at tools like Safe Mode and the System Configuration utility and learn about driver rollback. You'll end the lesson by learning how to troubleshoot audio/visual errors.

How would you like to prevent system problems instead of rushing to fix them? In this lesson, you'll master the three most important types of preventive maintenance: backing up data that's on a hard drive, updating or upgrading the operating system, and using Windows utilities that help you monitor and maintain the OS.

This lesson covers the basics of networking. First, you'll find out how networks work and what the necessary components are for a wired network. Next, you'll discover wireless networks and everything that separates them from their wired-network brethren. Finally, you'll learn about the biggest network of them all, the Internet.

This lesson covers the steps to take when trying to fix your network or Internet connections. You'll learn how to troubleshoot wired and wireless networks, share files, and fix a dial-up or broadband Internet connection.

Keep your computer safe from Internet-based attacks, including viruses and spyware! You'll discover the many types of malicious software that can infect your computer, and go through the five-step process of recovering from a virus infection. You'll also read about safe browsing and safe email use and find out how to configure a firewall to help defend your PC.

All PC techs needs to get their hands dirty eventually, which means diving inside the case and checking things out from the inside. In this lesson, you'll learn about the power of different PC parts, including what to look for when shopping for new parts. The lesson will also guide you through the safe and proper handling of components.

Replacing hardware components can dramatically improve your PC's performance. For instance, RAM can speed up your computer, a second hard drive increases your data storage capacity, and expansion cards can add features and ports to your computer. In this lesson, you'll learn to handle RAM, hard drives, and expansion cards.

Dirt happens! You can't make your PC last forever, but you can make it last longer and run better by keeping it clean. Get out your canned air and your distilled water (but not your pencil erasers or your household vacuum cleaner), and learn safe and effective ways to check, clean, and maintain the inside and outside of your computer. You'll also learn about how to donate an old computer and how to throw away a computer without losing data or harming the environment.

You've come a long way since the beginning of this course. Before you complete your PC troubleshooting training, you'll be reminded about the computing process and troubleshooting theory. Combined with your new knowledge of PC hardware, software, and networking, you can use these tools to fix all sorts of problems. You'll learn more about your future as a PC troubleshooter, including the certifications and careers available to anyone with the right skills.

Instructors & Support

Mike Meyers

Mike Meyers, also known as the "Alpha Geek," is widely recognized as the leading authority on CompTIA Certifications in the industry. He co-founded Total Seminars, LLC and National Cyber Group, LLC, and has been providing PC and network repair seminars, books, videos, and courseware to thousands of organizations worldwide. With his extensive experience in the computer and network repair industry since 1987, Mike has worked as a technician, instructor, author, consultant, and speaker.

Mike is the author of several popular PC books and videos, including the best-selling CompTIA A+ Certification All-in-One Exam Guide and CompTIA Network+ Certification All-in-One Exam Guide. He also serves as the series editor for the highly successful Mike Meyers' Certification Passport series and the Mike Meyers' Guide to series. Mike has sold over a million IT and certification books.

Instructor Interaction: The instructor looks forward to interacting with learners in the online moderated discussion area to share their expertise and answer any questions you may have on the course content.

Requirements

Prerequisites:

There are no prerequisites to take this course.

Requirements:

Hardware Requirements:

This course can be taken on either a PC or Mac.
You will also need access to one or more computers that do not contain any data you consider sensitive.

Software Requirements:

PC: Windows 8 or later.
Mac: macOS 10.6 or later.
Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
Adobe Acrobat Reader.
Software must be installed and fully operational before the course begins.

Other:

Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment and will be available online.

FAQ

Instructor-Moderated: A new session of each course begins each month. Please refer to the session start dates for scheduling.

Self-Guided: Your course begins immediately after you enroll.

Instructor-Moderated: Once a course session starts, two lessons will be released each week for the 6 week duration of your course. You will have access to all previously released lessons until the course ends. You will interact with the instructor through the online discussion area. There are no live sessions or online meetings with the instructor.

Self-Guided: You have 3 months of access to the course. After enrolling, you can learn and complete the course at your own pace, within the allotted access period. You will have the opportunity to interact with other students in the online discussion area.

Instructor-Moderated: The interactive discussion area for each lesson automatically closes two weeks after each lesson is released, so you're encouraged to complete each lesson within two weeks of its release. However, you will have access to all lessons from the time they are released until the course ends.

Self-Guided: There is no time limit to complete each lesson, other than completing all lessons within the allotted access period. Discussion areas for each lesson are open for the entire duration of the course.

Instructor-Moderated: Students enrolled in a six-week online class benefit from a one-time, 10-day extension for each course. No further extensions can be provided beyond these 10 days.

Self-Guided: Because this course is self-guided, no extensions will be granted after the start of your enrollment.

Reviews

Enjoyed the course. The instructor made the technical nature of the course easy to understand.

I enjoyed the course. It removes a lot of the mystery and fear associated with the CPU box and all of the magic inside. A good confidence builder and that was what I was after in this course.

I have learned so much from this course and have already put a lot of the information to work in repairing my computers. I would recommend this course to anyone who is interested in saving money and being useful themselves and who loves knowledge. Thank you for a course well put together.

I loved this course and the instructor's writing style. He explained the technical in plain english and I really understood what he was teaching. I would recommend the instructor and course.

I really enjoyed this course and getting some answers to questions that have been nagging at me.I like the fact that I could print the whole course for future reference. Finally, when I have a computer problem, I can prove to my husband that it is not just the loose nut behind the keyboard. Thanks.

I thoroughly enjoyed this course. Scott was so good that I wouldn’t hesitate to take another course that he was instructing.The interaction between the students was also an asset. I would certainly recommend this course to my friends!

Thank you. You have givien me encouragement to go further in this field.

This class far exceeded my expectations and was very helpful